Endpoint Agent Download & Installation

Installing Byte25 Endpoint Agent for Windows

1. Download and Unzip Self-Extracting Binary

Once downloaded, the Byte25 Endpoint Agent for Windows needs to be unzipped to create the self-installing executable Byte25 Agent installer.exe

Note: On Windows 11 it may be that the self installer doesnt run, it simply fails with no apparent error message. If this happens select the installer file properties (Right Click->Properties) and set the Security Setting to “Unblock” .

2. Install the Byte25 Endpoint Agent

Double click on the executable to start the installation. Note that on some Windows environments, an error stating that Microsoft Defender SmartScreen prevented an unrecognized app from starting. 

If this occurs, select the ‘More Info” tab which will show more information about the app and allow you to continue by selecting “Run Anyway”.

The installer process should start. Some Windows settings may prevent the installer completing due to Anti-Virus settings. if this occurs, the anti-virus settings can be temporarily disabled by turning off Real Time Protection & Cloud Delivered Protection in the Windows Defender Threat & Anti-Virus Protection settings

 3. Configure the Endpoint Agent

As part of the installation, the installer will prompt for a Customer ID and a Byte25 Cloud Server URL. These are the settings that allow data to be transmitted and analysed by the Byte25 Cloud Servers.

You should have  have already received a unique Customer ID and Byte25 Cloud Server URL which can be entered here. If you need a new Customer ID or Cloud Server URL, please contact Byte25 customer support at support@byte25.com.

(Note that the Cloud URL needs the address only – no http:// or https://)

 4. Confirm the Service is Running

The Byte25 Endpoint Agent runs as a Windows service. It should install and start automatically, however it may need to be started manually on first install. 

Check the service is running in the Windows Services, and if not simply start the service. The Endpoint Agent should restart automatically on boot.

 5. Log Into the Byte25 Cloud Server & Confirm Agent is Visible

The Byte25 Endpoint Agent transmits data to the cloud server every 5 minutes. To check that the agent is visible, log in to the Byte25 Cloud Console and navigate to the Admin->Endpoint view.

If the agent is visble you should see a new entry with the IP address of the Windows machine and other information such as last heartbeat and serial number.

To confirm that the agent is transmitting data, navigate to the Performance ->Endpoint Experience view and select the entry for the newly installed agent.  Performance and status information should appear 5 minutes after installation.

Scripted or Unattended Installation of Byte25 Endpoint Agent

For Byte25 Endpoint Agent deployment to multiple machines,  there is an automated process whereby the Customer ID and Byte25 Cloud Server URL an be passed as command-line parameters, bypassing the install wizard.

The available command line parameters are as follows:

Byte25AgentInstaller.exe [Install Mode][Options]

where:

Install Mode
/silent – installs automatically while showing progress bar of install
/verysilent – installs automatically with no progress bar (completely hidden)

Options
/customer=[customer ID] – sets the Byte25 Customer ID
/server=[server URL] – sets the Byte25 Cloud Server URL

For example, if the Customer ID is 123456 and the cloud server URL is us1.byte25.com, the unattended installation command would be:

Byte25AgentInstall.exe /verysilent /customer=123456 /server=US1.byte25.com